Terms of Sale — Quote by AltiorCourtesy translation — the French version prevails
Terms of Sale — Quote by AltiorCourtesy translation — the French version prevails
Terms of Sale
Version 1 — effective 12 June 2026 · Business customers only (B2B)
These terms of sale (the "Terms") govern subscription to the online costing service "Quote" (the "Service"), published and operated as SaaS by Altior. They are intended exclusively for customers acting in the course of their professional activity. Accordingly, the withdrawal right provided for consumers does not apply.
Altior is hereinafter referred to as the "Publisher"; the business customer subscribing to the Service is referred to as the "Customer".
The purpose of these Terms is to define the conditions under which the Publisher makes the Service available to the Customer. Any subscription implies full and unreserved acceptance of these Terms, to the exclusion of any other document. Subscribing to and then accessing the Service constitutes unreserved acceptance of the Terms in force on the order date.
Subscription takes place online. Every registration is subject to prior validation by the Publisher, which reserves the right to accept or refuse it, in particular with regard to the applicant's professional eligibility. The Publisher is only required to finalise creation of the Instance after such validation.
After validation, the Customer must register a valid payment method (see Art. 7). The Instance is created and access is opened once this step is completed. The Customer warrants the accuracy of the information provided and undertakes to keep it up to date.
The Service is accessible online via a web browser, without installing the Altior ERP. Its features, which may evolve, are described on the Publisher's website and in the documentation made available. The Publisher may upgrade, improve or correct the Service at any time, provided this does not substantially degrade its essential features.
The launch offer comprises two distinct tracks depending on the Client's profile.
Definition of an Altior machinist Client. An "Altior machinist Client" is any client under a valid Altior ERP contract, in production phase (excluding clients still in deployment), whose business is machining or precision mechanics.
1. Altior machinist Client. Any Altior machinist Client who subscribes to the Service between 1 July 2026 and 31 August 2026 inclusive benefits from a free trial period running from their subscription date until 31 August 2026 inclusive, regardless of their entry date. During this period, use of the Service is entirely free. At the end of the trial, the paid subscription begins automatically, unless the Client terminates before 31 August 2026.
2. New Client (early access). Any company that is not an Altior machinist Client and subscribes to the Service in early access between 1 July 2026 and 31 August 2026 inclusive benefits from: (i) a fourteen (14) day free trial period starting on 1 September 2026; and (ii) a ten percent (10%) discount applied automatically to the first year of subscription. At the end of the 14-day trial, the paid subscription begins automatically, unless the Client terminates before the end of the trial. Where the subscription is taken on an annual basis, this 10% launch discount is combined with the 10% annual discount provided for in article 7.1.
Payment method. Regardless of the track, registration of a valid payment method is required upon validation of the registration, including for the trial period: SEPA direct debit for Clients established in the SEPA area, payment card for Clients established outside that area — rest of the world (see art. 7.2). No debit is made during the trial period; the first payment occurs at the end of it, unless terminated beforehand. The Client may end the trial at any time before its term, free of charge.
The subscription price is €270 excl. VAT per month and per User. By default, the subscription is taken out on a monthly basis. At the Customer's request, it may be taken out on an annual basis, with a 10% discount on the corresponding annual price. VAT at the applicable rate is added to amounts excl. VAT.
| Plan | Price (per User) | Billing |
|---|---|---|
| Monthly (default) | €270 excl. VAT / month | Monthly, in advance |
| Annual (optional) | €2,916 excl. VAT / year (€270 × 12 − 10%) | Annually, in advance |
Invoices are payable within five (5) days of issue.
Any late payment automatically gives rise, without prior formal notice, to late-payment penalties equal to three (3) times the French statutory interest rate, plus a fixed recovery indemnity of €40 (Articles L.441-10 and D.441-5 of the French Commercial Code), without prejudice to any additional compensation upon supporting evidence. The Publisher may also suspend access to the Service until full payment.
The Customer may change its number of Users during the subscription, as follows:
Any change in the number of Users is made from the Account or by request to the Publisher, and is applied at the unit price in force (see Art. 7.1).
The subscription takes effect upon creation of the Instance for the duration of the subscribed period (monthly or annual), subject to the trial period provided for in article 6. It is then tacitly renewed for successive periods of the same duration.
Either party may terminate the subscription with effect at the end of the current period, by notice given through the tool or in writing, subject to 30 days' notice before the renewal date. Termination gives rise to no refund of amounts already paid for the period under way. The Publisher may terminate as of right in the event of a serious breach by the Customer not remedied within 30 days of an unsuccessful formal notice.
The Publisher undertakes to provide the Service with an availability rate of 99% on a monthly average, excluding scheduled maintenance, force majeure and events attributable to the Customer or third parties (in particular network or hosting provider). Availability is assessed as a monthly average, after deduction of the above exclusions.
Support is available directly within the tool, via a ticketing system or chat, Monday to Friday, 9 a.m. to 5 p.m. (French time), excluding French public holidays. The Publisher is bound by a best-efforts obligation.
The Publisher may carry out maintenance operations that may result in temporary suspension of the Service. Scheduled maintenance is, as far as possible, planned outside business hours and announced to the Customer where reasonably feasible.
The Service and Customer Data are hosted in France by SCALEWAY, a French SAS with a share capital of €142,050, whose registered office is at 8 rue de la Ville-l'Évêque, 75008 Paris, registered with the Paris Trade Register under no. 433 115 904. The Publisher implements reasonable technical and organisational measures to protect the security, integrity and confidentiality of Customer Data.
In the context of the Service, the Publisher acts as a processor within the meaning of the GDPR for personal data processed on behalf of the Customer, who remains the controller. The Publisher processes such data only as necessary to provide the Service and on the basis of the Customer's documented instructions. In this respect, the Publisher undertakes to:
The data are hosted in France (see Art. 12). The Customer may exercise its rights and contact the Publisher's data protection officer (DPO): Frédéric Morineau — contact@altior.fr.
The Service, its components, code, interfaces, trademarks and databases remain the exclusive property of the Publisher or its licensors. The subscription grants the Customer a personal, non-exclusive and non-transferable right to use the Service, for the duration of the subscription and for its internal needs only. Nothing herein transfers any intellectual-property rights to the Customer.
Customer Data remains the property of the Customer, who grants the Publisher a limited licence to host and process such data solely to the extent necessary to provide the Service.
Each party undertakes to keep confidential the non-public information received from the other under these Terms, for the duration of the contract and for 3 years after its end.
Upon expiry or termination of the subscription, the Customer may, upon request made before closure of the Instance, retrieve its Customer Data in the form of a ZIP archive grouping, by submission folder, the documents transmitted, within 30 days. After this period, the Publisher may delete the Customer Data, subject to statutory retention obligations.
The Publisher's liability is incurred under ordinary law, it being specified that it is bound by a best-efforts obligation. In any event, the Publisher's total liability, all damages combined, is capped at the amounts actually paid by the Customer for the subscription during the six (6) months preceding the triggering event. The Publisher is not liable for indirect damages (including loss of business, revenue, data caused by the Customer, or commercial harm). These limitations do not apply in cases of gross negligence or wilful misconduct, or where prohibited by law.
Neither party may be held liable for a failure resulting from force majeure within the meaning of Article 1218 of the French Civil Code and the case law of the French courts.
The Publisher may amend the Terms. Changes are notified to the Customer in writing (in particular through the tool) with 30 days' notice. Unless the Customer terminates within this period, the new Terms apply from the next renewal.
These Terms are governed by French law. Failing amicable resolution, any dispute relating to their formation, interpretation or performance falls within the exclusive jurisdiction of the competent court of Nantes (France), notwithstanding multiple defendants or third-party claims.
The possible invalidity of one clause does not affect the validity of the other provisions. A party's failure to invoke a breach does not constitute a waiver. The Customer may not assign the benefit of the contract without the Publisher's prior written consent.